Interior Decorator & Shoppe Team Supervisor

We’re looking for a highly motivated and passionate Shoppe Manager to join the West of Main team!

Responsibilities

  • Oversee and manage the West of Main Shoppe team, including managing the hiring, training, and supervising of the Shoppe employees.
  • Lead and consult on Shoppe Decor Consultations and Furniture and Decor Projects. 
  • Maintain supplier relationships and establish new ones.
  • Assist Co-Owner and Principal Designer with buying. 
  • Oversee inquiries via email, phone, and social media to ensure all customers are responded to in a timely manner.
  • Provide guidance and mentorship to team members in a weekly 1 on 1 meeting.
  • Provide critical feedback and training to ensure everyone is communicating and providing our customers with the same cohesive style.
  • Manage all Shopify orders and oversee coordination with Customer Service and Shipping Logistics to provide exceptional and detail-oriented service.
  • Communicate weekly with the Co-Owner and Principal Designer to provide updates, and always be willing to ask questions, learn, and offer constructive feedback.
  • Collaborate and communicate with internal department leaders to resolve any issues or concerns and optimize the flow of orders all the way from draft to delivery. 
  • Implement creative strategies to ensure a positive attitude among the team. 
  • Manage all refunds, exchanges, and/or supplier credits. 
  • Manage the showrooms and ensure products are properly displayed and tagged. 

Knowledge, Skills and Abilities:

  • Reliable, motivated, and a self-starter,
  • Proficient in AutoCAD, Sketchup, Illustrator, Mac OS,
  • Knowledge of Shopify is an asset,
  • Passionate about home decor,
  • Service and solution-oriented mindset,
  • Thorough and organized,
  • Strong interpersonal and communication skills,
  • Willing to take the initiative to learn about our products and services,
  • Team player who enjoys working in a supportive environment,
  • A flexible schedule, as some weekends, evenings may be required,

Requirements:

  • Previous leadership experience in this industry is strongly preferred
  • 2+ years of Furniture and Decor experience
  • Completion of college or other post-secondary programs is an asset

To apply - please send resume to hr@westofmaindesign.com