Phase 1

Contact us. Our process typically begins by having you fill out our brief survey in the link below. It will help us to know more about you and your space/project.


Discovery Call. We would then set up a 10-20min Discovery phone call (free of charge) with one of our Lead Designers to further discuss your project and answer any questions you may have. During this phone call, we will coordinate with you to set up a meeting at our Design Studio.

Studio Meeting. During this meeting (20 to 30 mins), we will further analyze your project requirements, budget, discuss your wish list and feasibility. Most importantly, it allows both WOM and  you to ensure we're the right fit for you and your project.

Following the Studio meeting an initial deposit is payable prior to the on-site meeting.


On-site Meeting. During this meeting, we will survey your space by taking photos and discuss initial concept feasibility.

The On-site meeting has a duration of approximately 1 to 1.5 hours.

Note: In many cases one of our general contractor’s attend this meeting

Scope of Work. We will send you the estimate with details about the project, schedule, timeline and the associated design fee.
Generally the scope of work is sent 2 weeks after the On-site meeting.

Note: A deposit for the estimate is taken before Phase 2 begins

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Phase 2

Site Survey. Conduct site survey to verify current site conditions, including measuring.

Concept & Schematics. Concept development & Schematics to confirm the project’s direction

Concept Presentation. Client provides feedback to develop a clearer vision for the project. The Concept Presentation generally takes place 2-3 weeks after the contract is signed and your retainer payment is received.

Construction plans and design. Develop the construction drawing package and layouts.

Estimate. Receive estimates from appropriate suppliers & trades people following the completion of the construction drawing package.

Presentation. WOM will present detailed drawings, mood-boards, finishes, furniture, fixtures and estimates.

Phase 3

Online client portal. Following your presentation WOM will provide you access to  an online portal where you will have access to all your project specifications as well as images of the selected finishes, furnishings and fixtures.

Revision. The Estimate includes 1 revision/reselection request to the plans, finish and merchandise selections after our presentation. This revision/reselection can take up to two weeks to source/amend

Tender Administration. Hosting a Job-Showing. Managing questions from contractors.
Note: This service is geared towards to Full Service Commercial projects.

Order and purchase. Ordering & Purchasing the Finishes, Furniture & Fixtures noted in the summary to receive trade discounts

On-site walkthroughs. Quality is of the utmost importance for WOM. During the site walkthroughs we verify the quality and execution of the designs as well as provide guidance should an issue arise.

Load in, Placement & Installation. Supervise installation of merchandising selection when applicable.
Note: This service is geared towards to Full service furnishing projects

Styling. Styling and Accessorizing
Note: This service is geared towards to Full service furnishing projects

Design Fees

A partially refundable retainer of $1000 + hst is due prior to the first On-site Meeting in Phase 1. Upon acceptance of  the Estimate/ Contract that retainer is included in the overall scope of work. If the project doesn’t move forward only hours worked are retained.

West of Main strives to be as transparent as possible. During Phase 1 we will assess your design needs and draw up a detailed scope of work including associated fees for our design services. Changes to the scope of work during the project will require an amendment and adjustment in fees.

Designer Pricing

We have fostered relationships with a variety of amazing companies and other product suppliers within the city as well as online. As a Design Studio/Showroom we have access to specialty furniture lines not available to the public. We extend great discounts to our clients if they choose to utilize our Order & Purchase design service. This helps to reduce the overall cost of the Design Project.

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